SERVICE AGREEMENT

The following list includes the key provisions to look for when entering into a service agreement, including

  • payment
  • Scope of services 
  • Amendment
  • Termination
  • Insurance
  • Confidentiality
  • Choice of services availed

Where the provider delivers supported independent living supports to participants in specialist disability accommodation dwellings, documented arrangements will be in place with each participant and each specialist disability accommodation provider. In this case, the arrangements recorded, and roles and responsibilities of both parties will be mentioned in the service agreement. This information could be as follows:

  • How participants’ concerns about the dwelling will be communicated and addressed?
  • How potential conflicts involving participant(s) will be managed?
  • How changes to participant circumstances and/or support needs will be agreed upon and communicated? 
  • In shared living, how vacancies will be filled, including each participant’s right to have their needs, preferences, and situation taken into account
  • How behaviors of concern which may put tenancies at risk will be managed if this is a relevant issue for the participant?

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